# Credits

Credits are how Sumble meters access to data exports, API calls, and contact enrichment. Browsing the web application is free — credits are only consumed when you extract data from the platform.

## How credits work

Every action that extracts data costs a certain number of credits. The cost depends on the type of data and how many filter terms you apply.

### Credit costs

| Action                      | Cost                                                                                                  |
| --------------------------- | ----------------------------------------------------------------------------------------------------- |
| **Organization export**     | 5 credits per row, per filter term (technology, job function, or project). Minimum 5 credits per row. |
| **People API**              | 1 credit per person returned                                                                          |
| **Jobs API**                | 3 credits per job returned                                                                            |
| **Organization API**        | 5 credits per row, per filter term (same as exports)                                                  |
| **Organization enrich API** | 5 credits per technology found                                                                        |
| **Email reveal**            | 10 credits per contact                                                                                |

Technology categories count each technology in the category as a separate filter term. For example, a category containing 3 technologies costs 15 credits per row.

### Monthly allocations

| Plan       | Monthly credits |
| ---------- | --------------- |
| Free       | 500             |
| Pro        | 9,900           |
| Enterprise | Custom          |

Monthly credits reset each billing cycle.

### Purchasing additional credits

If you need more credits beyond your monthly allocation:

1. Go to [Account > Purchase](https://sumble.com/account/purchase)
2. Select a credit package using the slider
3. Complete the purchase through Stripe
4. Credits are added to your balance immediately

Purchased credits expire 3 months after purchase. Your free monthly allocation continues alongside any purchased credits.

For packages above 25,000 credits or team-wide purchases, [contact sales](https://calendly.com/d/cnzk-sjk-q38/sumble).

## Exporting data

Exports let you download organization, people, or job data as CSV files.

### Export workflow

1. Apply filters on the organizations, people, or jobs search page
2. Click the **Export** button
3. Adjust the number of rows using the slider (maximum 10,000 rows)
4. Review the credit cost shown — it reflects your current filters and row count
5. Click **Export** to confirm
6. Your CSV will download with a preview of the columns included

### Export history

View your past exports at [Account > Exports](https://sumble.com/account/exports). You can re-download previously generated files from there.

### What's included in exports

Exports include the columns visible in your current search results view. The exact fields depend on the data type:

* **Organizations** — name, URL, industry, headcount, HQ location, technologies, and more
* **People** — name, title, organization, job function, job level, location, LinkedIn URL
* **Jobs** — title, organization, team, technologies, job function, location, date posted

## Frequently asked questions

**Are credits tied to individual accounts?**\
Yes. Credits cannot be shared between users. For team-wide credit management, contact sales about enterprise packages.

**Can I get a refund on credits?**\
Credits are non-refundable.

**Do unused monthly credits roll over?**\
No. Monthly allocation credits reset each cycle. Purchased credits last 3 months from the date of purchase.

**What happens if I run out of credits?**\
You can still browse the web application freely. Exports, API calls, and email reveals will be unavailable until your credits reset or you purchase more.

**Do enterprise integrations use credits?**\
No. Enterprise data integrations (Snowflake, Salesforce, HubSpot, Databricks) are separate from the credit system. See [Enterprise services](/enterprise-services.md) for details.


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